Refund policy

At PSAND, we want you to be completely satisfied with your purchase. If you’re not, we’re here to help.

Returns
We accept returns within 14 days of delivery

To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags attached, and in its original packaging. Proof of purchase is required.

For hygiene and quality reasons, hats and apparel that show signs of wear or use may not be eligible for a refund. This includes, but is not limited to, sweat marks, makeup, odors, pet hair, stains, damage, excessive handling, or missing tags.

To initiate a return, please contact us at support@psand.shop. Returns must be approved before being sent back.

Return shipments should be sent to:

PSAND
2796 E Carriage Hill Dr
Eagle Mountain, UT 84005

Customers are responsible for return shipping costs. We do not charge any restocking fees.

Items returned without prior authorization will not be accepted.

If you have any questions about a return, please contact us at support@psand.shop.

Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong item, contact us as soon as possible at support@psand.shop so we can evaluate the issue and make it right.

Exchanges
The fastest way to exchange an item is to return the original item and place a new order once your return has been approved.

European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Returned items must be unworn, unused, with tags attached, in their original packaging, and accompanied by proof of purchase.

Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@psand.shop.